Evaluation of User Experience and Functional Adequacy in Mobile Applications for Rehabilitation: Systematic
DOI:
https://doi.org/10.28957/rcmfr.440Keywords:
Mobile applications, telerehabilitation, physiotherapy, speech therapy, occupational therapyAbstract
Introduction. Mobile rehabilitation applications offer benefits such as accessibility, cost reduction, and increased patient engagement, but they face quality challenges, including unfriendly interfaces and deficient functionalities. This systematic review examines the quality of these applications in terms of Functional Suitability and User Experience.
Objective. To evaluate the compliance of mobile rehabilitation applications with the ISO/IEC 25010 standard, focusing on User Experience and Functional Suitability in areas such as physiotherapy, speech therapy, and occupational therapy.
Method. A systematic literature review following the PRISMA framework. Relevant studies from 2019 to 2023 were identified and evaluated for methodological quality using CASP and MMAT. Approved studies were analyzed to verify the compliance of the applications with the ISO 25010 standard, using a mixed-method approach combining qualitative and quantitative assessments of User Experience and Functional Suitability, supported by collaborative tools such as Rayyan, Google Sheets, and researcher consensus.
Results. The study shows that mobile rehabilitation applications do not report a high level of quality according to the criteria of the ISO/IEC 25010 standard. Slightly more than half declare compliance with functional suitability (56.9%), and only 38.2% report compliance with User Experience.
Conclusions. To improve User Experience, it is recommended to simplify interfaces, include educational content, and provide customization options. Regarding Functional Suitability, there is a need to enhance communication between patients and professionals, expand the needs covered, and update algorithms for more personalized treatments.
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